Shipping and returns
Olivaro Shipping and Returns: What It Costs and How Refunds Work
Olivaro ships from the U.S. Shipping costs $9.99 on the 2-bottle pack and is free on the 3- and 6-bottle packs. Tracking arrives by email; delivery times are not published. To return it, call +1 (855) 889-3137 first, then mail the bottles with tracking to the New York return address. You pay return postage.
Written by the Olivaro research deskUpdated
Shipping cost
How much is shipping on Olivaro?
Shipping is $9.99 on the 2-bottle pack and free on the 3- and 6-bottle packs. Orders ship within the U.S., according to the checkout.
| Pack | Bottles | Shipping | Pack + shipping |
|---|---|---|---|
| 2 bottles | 2 | $9.99 | $167.99 |
| 3 bottles | 3 | Free (U.S.) | $207 |
| 6 bottles | 6 | Free (U.S.) | $294 |
Per-bottle prices and cost per day are on our Olivaro price page.
Delivery
How long does Olivaro take to arrive?
Delivery times are not published. The sales page gives no number of days, so we will not guess one.
What you do get is a tracking link. It comes in an email after the order ships. That email also holds your order ID, which you need for every later question.
- Search your inbox and spam folder for the order email right after you pay.
- Save it in a folder you will remember. You may need it on day 30 or later.
- No email within a day or two? Call +1 (855) 889-3137 to confirm the order went through.
- Write the delivery date on the box. It helps you count the guarantee days.
If something goes wrong
What if your Olivaro package is late, damaged or leaking?
Call the order desk at +1 (855) 889-3137 the same day. Have your order ID ready and describe what you see.
Tracking has stopped
Check the tracking link first. If it has not moved for several days, call the desk and ask them to open a carrier trace.
The box is crushed or wet
Take photos of the box and bottles before you throw anything away. Then call the desk.
A bottle leaked or the seal is open
Do not use that bottle. The label says not to use it if the safety seal is damaged or missing.
The sales page does not publish a policy for lost or damaged parcels. The desk is the only place that can tell you what happens next. Our Olivaro contact page lists every phone number and email.
Liquid in transit
Can summer heat harm Olivaro in the mailbox?
It can. Olivaro is a liquid, and the label asks you to keep it away from heat, light and humidity. A hot mailbox or a sunny porch is all three problems at once.
The full storage line reads: "Keep away from heat, light, and humidity to preserve freshness. Keep out of the reach of children. Do not use if safety seal is damaged or missing. Store in a cool, dry place."
Watch the tracking
On delivery day, bring the box inside as soon as you can.
Let it cool
If the box feels hot, leave it closed in a cool room for an hour before you open it.
Look before you use
Check the seal, the cap and the liquid. Report anything odd to the desk.
Olivaro contains xylitol, which is dangerous to dogs (FDA, Paws Off Xylitol). Store the bottles where a dog cannot reach them, even before you open the box.
5 steps
How do you return Olivaro for a refund?
Call first, then mail. The order desk confirms your claim before anything goes in the post.
Check the dates
Refunds apply after at least 30 days of continuous use and within 60 days, per the sales page. Count from your order email.
Call the order desk
Phone +1 (855) 889-3137 with your order ID. Ask how to send the bottles and whether opened and sealed bottles are treated the same.
Pack the bottles
Put the bottles in a sturdy box with padding. Cap each bottle tightly so it cannot leak.
Add a note
Write your full name, email and order ID on a sheet of paper and put it in the box.
Ship with tracking
Mail it to 425 Park Avenue, Floor 9, New York, NY 10022, USA with a tracked service. Keep the receipt and tracking number until the refund posts.
The 30-day and 60-day rules come from the sales page guarantee. The full terms are on our Olivaro money-back guarantee page.
Order Olivaro from the official checkout$49 to $79 a bottle · 60-day refund window · 3+ bottles ship free
Order nowThe box
Where do you send an Olivaro return, and what goes in the box?
Send returns to 425 Park Avenue, Floor 9, New York, NY 10022. Inside, include a note with your full name, email and order ID.
| Return address | 425 Park Avenue, Floor 9, New York, NY 10022, USA |
|---|---|
| Note in the box | Full name, email, order ID |
| Postage | Paid by you, the buyer |
| Tracking | Use a tracked service and keep the number |
| Prepaid label | Not published |
| Opened vs sealed bottles | Not published; ask the desk before mailing |
| Restocking fee | Not published; ask the desk before mailing |
Do not mail returns to the office address on Broadway. That address is for the business office, not for returned bottles.
Refund timing
How long does an Olivaro refund take?
Plan on two waits after the box arrives. First, 3-5 business days after the return is credited. Then 5-10 days for your card issuer to post it.
| Stage | Published timing | Who controls it |
|---|---|---|
| Return in the mail | Not published | Your carrier |
| Return received and credited | Not published | Returns team |
| Refund issued | 3-5 business days after credit | Order support |
| Refund shows on your card | 5-10 days | Your card issuer |
If the refund has not shown up after both waits, call +1 (855) 889-3137 with your order ID and your return tracking number.
Paying
Which cards does the Olivaro checkout accept?
The checkout shows Visa, Mastercard, Discover and American Express. Refunds go back to the card you paid with.
Other payment types are not listed. If you need one, ask the desk before you order.
Bottom line
Shipping and returns in four lines
- $9.99 shipping on 2 bottles; free on 3 and 6.
- Tracking by email; no published delivery time.
- Returns: call first, mail with tracking, you pay postage.
- Refund: 3-5 business days after credit, then 5-10 days on your card.
FAQ
Olivaro shipping and returns: common questions
Does Olivaro ship for free?
Shipping is free within the U.S. on the 3-bottle and 6-bottle packs, according to the checkout. The 2-bottle pack has a $9.99 shipping charge, which brings that order to $167.99. Any sales tax appears on the order page before you pay.
How do I track my Olivaro order?
Use the tracking link in the email you get after the order ships. That email also holds your order ID. If you cannot find it, check your spam folder, then call the order desk at +1 (855) 889-3137 and ask them to resend it.
How do I ask for an Olivaro refund?
Call +1 (855) 889-3137 with your order ID between day 30 and day 60 of use. Then mail the bottles with tracking to 425 Park Avenue, Floor 9, New York, NY 10022, with a note giving your full name, email and order ID.
Who pays return shipping on Olivaro?
You do. The buyer pays return postage, and the sales page does not mention a prepaid label. Use a tracked service and keep the receipt, because the tracking number is your proof that the bottles reached the return address.
Can I return opened bottles of Olivaro?
The sales page does not say whether opened and sealed bottles are treated differently. Ask the order desk at +1 (855) 889-3137 before you mail anything. The guarantee requires at least 30 days of use, which suggests at least one bottle will be open.
How long does an Olivaro refund take?
After your return is credited, the refund is issued in 3-5 business days. Your card issuer then takes 5-10 days to post it. Mailing time is extra and depends on your carrier, so the whole process can take a few weeks.
What if my Olivaro bottle arrives leaking?
Do not use a bottle with a broken or missing seal. Take photos of the box and bottle, then call the order desk the same day with your order ID. The sales page does not publish a damaged-parcel policy, so the desk decides the next step.
Who wrote this
Written and reviewed by
We start from the bottle label, then check every claim against government and peer-reviewed sources linked on the page.
Last updated . Read our editorial standards and how we check reviews. This website is run by an authorized U.S. retailer, not by the manufacturer. We earn money when you buy through our order links.
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Ready to try Olivaro?
Choose 2, 3 or 6 bottles. At one dropper daily, even the smallest pack outlasts the 30-day use period required before a refund claim.
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